Support

We're here to help. Get answers and reach a human.

Contact us

Email

whenbean@foxmail.com

QQ Group

1034064789

WeChat

utmatrix

WeChat QR code

QQ and WeChat are mainly used by our Chinese-speaking community — email is the fastest way to reach us.

Common questions

How do I get technical support?

Email us at whenbean@foxmail.com, join our QQ group 1034064789, or add us on WeChat (ID: utmatrix).

How do I use the video translation feature?

Open UTranDub, configure an LLM under Settings → AI Services, then import a video from Home to start translating.

How do I get my Pro license?

Pro is a one-time purchase with one key per device. First copy your machine ID from Settings → License, then pick Pro on the Pricing page and paste that machine ID there. After a single payment the license file is downloaded automatically (or use "Download manually" if it doesn't start) — paste the key back into Settings → License to activate.

Where do I download UTranDub?

Visit the Download page and pick your platform (Windows, macOS, or Linux). No account required.